Product Care

Care & Repair

The most sustainable bag is the one you keep using. Follow these simple steps to keep your Fjord gear looking sharp and performing for years.

General Care Instructions

  • Spot clean with cool water and mild soap using a soft cloth or brush.
  • Avoid bleach, harsh detergents, or fabric softeners.
  • Air dry only — never use a tumble dryer, radiator, or direct heat.
  • Brush zippers gently and keep free of dust or grit for smooth use.
  • Store in a cool, dry place; stuff lightly to help maintain shape.

What to Avoid

  • Machine washing or soaking in water — it can weaken seams and coatings.
  • Prolonged sun exposure, which can fade colours and damage fibres.
  • Harsh chemicals or solvents that may remove the protective finish.

Waterproofing & Reproofing

Fjord fabrics are water-resistant, not submersible. Over time, repellency can reduce with wear and dirt.

  • Clean first — dirt reduces water beading.
  • Apply a PFAS-free spray-on repellent evenly; allow to dry fully.
  • Test on a small hidden area before applying across the full surface.

Storage & Longevity

  • Store in a cool, dry environment away from direct sunlight.
  • Stuff lightly with paper or a clean t-shirt to maintain structure.
  • Avoid stacking heavy items on top for prolonged periods.

Repairs & Spare Parts

Small fixes can add years of use. We support repair over replacement wherever possible.

  • Common parts: zipper pulls, buckles, straps, and clips (subject to availability).
  • DIY-friendly fixes include zipper pull swaps and strap re-threading.
  • For complex repairs, contact us for recommended partners.
Prefer a pro? Contact support for guidance and parts. Keep your proof of purchase handy.

Warranty

Your Fjord gear is built to last. If a manufacturing defect appears under normal use, we’ll make it right.

  • Coverage: manufacturing defects in materials or workmanship.
  • Excludes: normal wear, misuse, accidents, or unauthorised modifications.
  • Valid for 1 year from purchase. Contact us with photos and order details for assessment.

For full terms, see our Warranty Policy.